Online Call Center Manager

Job Description:

Freeport-McMoRan is seeking a dedicated and adaptable Online Call Center Manager to join our team in Philadelphia, Pennsylvania. As a Mid-to-Senior Level position, the successful candidate will have a minimum of 6 years of experience in call center management.

Responsibilities: - Manage and oversee the operations of the online call center, ensuring high-quality customer service and satisfaction - Develop and implement strategic plans to improve call center performance and efficiency - Monitor and analyze call center metrics to identify areas for improvement and make data-driven decisions - Hire, train, and supervise call center staff to ensure a high level of professionalism and performance - Handle escalated customer inquiries and complaints in a timely and effective manner - Collaborate with other departments to improve overall customer experience and resolve issues efficiently - Stay up-to-date on industry trends and best practices in call center management

Requirements: - 6+ years of experience in call center management - Strong communication skills and ability to effectively lead a team - Proven track record of strategic planning and implementing process improvements - Ability to adapt to changing priorities and thrive in a fast-paced environment - Excellent problem-solving skills and attention to detail - Experience with call center technology and software - Bachelor's degree in business administration or a related field preferred

Personality Traits: - Dedicated - Adaptable

Soft Skills: - Strategic planning - Communication

Benefits: - Free accommodation - Parental leave - Relocation allowance

Working Environment: Our working environment is focused on exceeding customer expectations and delivering delight. We are committed to providing exceptional service to our customers and creating a positive work culture for our employees.

Equal Opportunity Statement: Freeport-McMoRan is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.