Online Call Center Officer

Job Description:

Xcel Energy is seeking a dedicated and resilient Online Call Center Officer to join our team in Denver, Colorado. As an entry-level position, no prior experience is necessary, making this an excellent opportunity for individuals looking to start their career in customer service.

Responsibilities: 1. Respond to customer inquiries via telephone or online chat in a timely and professional manner. 2. Provide accurate information about Xcel Energy's products and services. 3. Assist customers with account inquiries, billing questions, and service requests. 4. Resolve customer complaints and issues in a calm and empathetic manner. 5. Maintain detailed records of customer interactions and transactions. 6. Collaborate with team members to ensure high-quality customer service.

Requirements: 1. Strong dedication to providing excellent customer service. 2. Resilience to handle challenging and demanding situations. 3. Excellent time management skills to handle multiple customer inquiries simultaneously. 4. Adaptability to quickly learn and navigate new software systems. 5. Effective communication skills, both verbal and written. 6. High school diploma or equivalent.

Personality Traits: 1. Dedicated 2. Resilient

Soft Skills: 1. Time management 2. Adaptability

Benefits: 1. Remote work flexibility 2. Medical coverage 3. Relocation allowance

Working Environment: At Xcel Energy, we value building strong connections and treating our colleagues like an extended family. As an Online Call Center Officer, you will be supported by a team-oriented and collaborative work environment.

Deadline to Apply: May 15, 2024

Equal Opportunity Statement: Xcel Energy is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.