$2,500 - 4,000 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
Job Description:
Genesis Healthcare is seeking a dedicated and proactive Online Chat Support Officer to join our team in Jacksonville, Florida. As an Associate level position, the Online Chat Support Officer will be responsible for providing exceptional online chat support to our customers, ensuring that their inquiries and concerns are addressed promptly and effectively.
Responsibilities: 1. Respond to customer inquiries and provide assistance through online chat platforms. 2. Troubleshoot technical issues and provide solutions to customers in a timely manner. 3. Ensure customer satisfaction by resolving complaints and escalating issues when necessary. 4. Collaborate with other team members to share knowledge and best practices. 5. Maintain accurate records of interactions with customers and follow up as needed. 6. Continuously improve the online chat support process through feedback and suggestions. 7. Stay updated on product knowledge and industry trends to better assist customers.
Requirements: 1. 2 years of experience in customer service or online chat support. 2. Resourceful and energetic personality traits to effectively engage with customers. 3. Strong teamwork and decision-making skills to collaborate with colleagues and solve problems. 4. Ability to work efficiently in a fast-paced environment with a high volume of customer interactions. 5. Excellent communication skills, both written and verbal. 6. Proficiency in using online chat platforms and other customer support tools.
Benefits: - Life insurance - Profit sharing - Visa sponsorship
Working Environment: At Genesis Healthcare, we strive to inject a sense of joy and vibrancy into the work environment, fostering a positive and supportive atmosphere for all employees.
Deadline to Apply: July 9, 2024
Equal Opportunity Statement: Genesis Healthcare is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.
How to apply:
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