Online Client Relations Assistant

Job Description: Norfolk Southern is seeking a dynamic and energetic Online Client Relations Assistant to join our team in Phoenix, Arizona. As an Associate Level position, the Online Client Relations Assistant will play a crucial role in building and maintaining relationships with our clients through various online platforms. This part-time position requires a minimum of 3 years of experience in a similar role.

Responsibilities: - Manage online customer inquiries and provide timely and accurate responses - Collaborate with the sales team to support client needs and address any issues promptly - Maintain a positive and professional online presence on behalf of the company - Monitor online reviews and feedback, providing insights and recommending improvements - Assist in the development of online marketing campaigns to attract and retain clients - Keep abreast of industry trends and competitor activities to identify potential opportunities - Contribute to the overall growth and success of the company through online client engagement

Requirements: - Bachelor's degree in Marketing, Communications, or related field preferred - Proven experience in online client relations or customer service - Excellent written and verbal communication skills - Strong attention to detail and organizational skills - Ability to work independently and as part of a team - Proficiency in social media platforms and online customer service tools - Hardworking and energetic mindset with a passion for client relations - Leadership qualities and a knack for innovation

Benefits: - Travel opportunities for networking events and conferences - Medical coverage for part-time employees - Free accommodation during business trips and company events

Working Environment: At Norfolk Southern, we believe in paving the way for diversity and inclusivity. We are committed to creating a culture of belonging where every team member feels valued and respected. As an Online Client Relations Assistant, you will have the opportunity to contribute to our inclusive work environment and make a positive impact on our clients and community.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Norfolk Southern is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, or any other protected status in accordance with all applicable federal, state, and local laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.