Online Client Service Assistant

Job Description:

Kimberly-Clark, a leading global personal care company, is seeking a dedicated and motivated Online Client Service Assistant to join our team in Fort Worth, Texas. This part-time position at the Associate Level requires a minimum of 2 years of experience in customer service or a related field.

Responsibilities: - Assist clients with online inquiries, orders, and issues through various communication channels such as email, chat, and phone - Provide exceptional customer service by addressing client needs promptly and effectively - Collaborate with internal teams to resolve client concerns and ensure satisfaction - Maintain accurate records of client interactions and transactions - Analyze client feedback and data to identify areas for improvement in the online client experience - Take a leadership role in developing and implementing strategies to enhance client satisfaction and retention - Stay informed about industry trends and competitor activities to make recommendations for continuous improvement

Requirements: - Strong work ethic and ability to thrive in a fast-paced environment - Excellent communication and interpersonal skills - Ability to analyze data and make informed decisions - Proven leadership abilities and willingness to take initiative - Proficiency in Microsoft Office suite - Experience with CRM software is a plus

Benefits: - Gym membership - Remote work flexibility - Paid overtime

Working Environment: At Kimberly-Clark, we believe in fostering a culture that embraces change and responds resiliently to challenges. Our team members are encouraged to think creatively, collaborate effectively, and take ownership of their work. We provide opportunities for growth and development, as well as a supportive and inclusive work environment.

Equal Opportunity Statement: Kimberly-Clark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.