Online Client Support Associate

Job Description:

United Technologies is seeking a dedicated and energetic Online Client Support Associate to join our team in Seattle, Washington. As an Associate Level position, the ideal candidate will have a minimum of 4 years of experience in a similar role.

Responsibilities: - Provide excellent online client support through phone, email, and live chat channels - Assist clients with product inquiries, technical issues, and order processing - Maintain a high level of customer satisfaction through effective problem-solving and communication - Collaborate with internal teams to ensure timely resolution of client issues - Utilize critical thinking and strategic planning skills to improve the overall client support process - Contribute to the development and implementation of online client support strategies - Keep up to date with product knowledge and industry trends to better assist clients

Requirements: - Bachelor's degree in a relevant field preferred - Proven experience in online client support or customer service - Strong communication and interpersonal skills - Excellent organizational skills and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office and online communication tools - Ability to adapt to a fast-paced work environment

Personality traits: dedicated, energetic Soft skills: critical thinking, strategic planning

Benefits: - Company-provided equipment - Dental insurance - Remote work flexibility - Opportunities for growth and development

Working environment: At United Technologies, we believe in aligning work with a greater purpose and contributing to a meaningful mission. Our team is dedicated to providing exceptional online client support and making a positive impact on our clients' experience.

Equal Opportunity Statement: United Technologies is an equal opportunity employer and values diversity in our workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will be considered for employment.

Deadline to apply: July 3, 2024

If you are a driven and customer-focused individual with a passion for online client support, we encourage you to apply for the Online Client Support Associate position at United Technologies in Seattle, Washington. Join us in shaping the future of online client support and making a difference in the lives of our clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.