Online Client Support Officer

Position: Online Client Support Officer

Company: ConocoPhillips

Location: Los Angeles, California, US

Job Type: Part-time

Seniority: Associate Level

Years of Experience: 4

Personality Traits: Motivated, Hardworking

Soft Skills: Strategic Planning, Adaptability

Benefits: Medical Coverage, Free Accommodation, Relocation Allowance

Working Environment: Embrace a culture that challenges norms and encourages bold thinking.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: ConocoPhillips is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Responsibilities: 1. Provide online client support to customers through various communication channels such as email, live chat, and social media. 2. Manage and resolve client inquiries in a timely and professional manner to ensure customer satisfaction. 3. Collaborate with internal teams to address client concerns and provide solutions to issues as they arise. 4. Develop and maintain a strong understanding of the company's products and services to effectively assist clients with their needs. 5. Implement strategies to optimize the online client support process and improve overall customer experience. 6. Monitor client feedback and identify trends to proactively address potential issues and enhance service delivery. 7. Assist in the development and implementation of online client support training programs for new hires. 8. Conduct research and stay updated on industry trends to provide clients with accurate and relevant information.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, Communication, or related field. 2. Minimum of 4 years of experience in online client support or customer service role. 3. Strong communication skills with the ability to interact professionally with clients and internal teams. 4. Proven track record of delivering high-quality customer service and resolving client inquiries efficiently. 5. Proficiency in using online support tools and platforms to manage client interactions. 6. Ability to work independently and prioritize tasks in a fast-paced environment. 7. Strong problem-solving skills and attention to detail. 8. Experience in strategic planning and adapting to changing business requirements. 9. Flexibility to work variable hours to accommodate client needs and team collaboration. 10. Motivated and hardworking individual who thrives in a dynamic and challenging work environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.