Online Client Support Representative

Job Description:

Sonic Automotive is seeking a part-time Online Client Support Representative to join our team in Dallas, Texas. This position is at the Associate Level and requires a minimum of 3 years of experience in a customer service or client support role. The ideal candidate will be energetic, hardworking, and possess strong communication and emotional intelligence skills.

Responsibilities: - Provide exceptional online customer support through phone, email, and chat channels - Assist clients with inquiries, issues, and requests regarding products and services - Ensure timely and accurate resolution of customer concerns to maintain high levels of satisfaction - Use CRM software to accurately track customer interactions and update client profiles - Collaborate with other departments to address complex customer needs or escalations - Participate in ongoing training and development programs to enhance product knowledge and service skills - Identify opportunities to improve customer experience and provide feedback to the management team - Maintain a positive and professional attitude while delivering top-notch support to clients

Requirements: - 3+ years of experience in customer service or client support - Excellent communication skills, both written and verbal - High emotional intelligence and ability to empathize with clients - Proficiency in using CRM software and other customer support tools - Strong problem-solving skills and attention to detail - Ability to work independently and as part of a team in a fast-paced environment - Prior experience in the automotive industry is a plus

Benefits: - Company-provided equipment for remote work - Free food available during shifts - Gym membership reimbursement - Opportunities to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: Sonic Automotive is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. We welcome applications from individuals of all backgrounds and encourage diversity in our workforce.

Deadline to Apply: July 7, 2024

If you meet the requirements and are passionate about delivering excellent customer service, we invite you to apply for the Online Client Support Representative position at Sonic Automotive in Dallas, Texas. Join our team and be part of a dynamic and rewarding work environment where your skills and dedication are valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.