Online Client Support Specialist

Job Description:

Enterprise Products Partners is seeking a part-time Online Client Support Specialist to join our team in New York City, New York. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service or client support roles. We are looking for a confident and energetic individual with excellent negotiation skills and high emotional intelligence.

Responsibilities: - Provide exceptional online support to clients through various communication channels including email, chat, and phone - Assist clients with account management, troubleshooting technical issues, and answering product-related questions - Build strong relationships with clients by understanding their needs and providing timely and effective solutions - Collaborate with internal teams to address client concerns and ensure customer satisfaction - Monitor client feedback and trends to identify areas for improvement in our products and services - Work closely with the sales team to upsell and cross-sell products to existing clients

Requirements: - 3+ years of experience in customer service or client support - Confident and energetic personality with strong negotiation skills - High emotional intelligence and ability to empathize with clients - Excellent written and verbal communication skills - Proficiency in Microsoft Office suite and CRM software - Strong problem-solving skills and attention to detail

Benefits: - Profit sharing opportunities - Free food provided during work hours - Retirement plan options

Working Environment: At Enterprise Products Partners, we value building strong connections and treating colleagues like an extended family. We believe in fostering a supportive and collaborative work environment where every team member feels valued and appreciated.

Deadline to apply: July 6, 2024

Equal Opportunity Statement: Enterprise Products Partners is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.