Online Client Support Specialist

Job Description:

Caterpillar is seeking a passionate and confident Online Client Support Specialist to join our team in Washington, D.C. This part-time associate level position requires a minimum of 2 years of experience in a similar role. As an Online Client Support Specialist, you will be responsible for providing exceptional customer service to our online clients, ensuring that their needs are met and exceeded.

Responsibilities: - Respond to online inquiries and provide timely and accurate information to clients - Assist clients with any technical issues they may encounter while using our online platform - Work closely with the sales team to ensure a smooth online client experience - Identify opportunities to upsell and cross-sell products and services to online clients - Maintain a high level of customer satisfaction and retention through proactive communication and problem-solving - Collaborate with other departments to address client needs and concerns - Monitor online client activity and provide reports and analysis to management

Requirements: - 2+ years of experience in online client support or a related field - Strong time management skills and the ability to prioritize tasks effectively - Excellent critical thinking skills and the ability to solve problems independently - Passion for providing exceptional customer service and exceeding client expectations - Confidence in communicating with a diverse range of clients and colleagues - Ability to adapt to a fast-paced and dynamic work environment

Benefits: - Gym membership - Free accommodation - Vision insurance

Working Environment: At Caterpillar, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing the highest level of service to our clients and creating a positive and supportive work environment.

Equal Opportunity Statement: Caterpillar is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.