Online Contact Center Assistant

Job Description:

Alaska Air Group is seeking a part-time Online Contact Center Assistant at our location in Fort Worth, Texas. As an Associate Level position, we are looking for candidates with at least 3 years of experience in a similar role. The ideal candidate will be reliable and resilient, with strong presentation and communication skills.

Responsibilities: - Assist customers with inquiries via online chat, email, and social media platforms - Provide exceptional customer service by addressing customer concerns and resolving issues in a timely and professional manner - Maintain accurate and up-to-date records of customer interactions - Collaborate with team members to ensure a seamless customer experience - Stay informed on company products, services, and policies to provide accurate information to customers

Requirements: - 3+ years of experience in a customer service role - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Strong problem-solving skills and the ability to think on your feet - Proficiency in using online chat platforms and email - High school diploma or equivalent

Benefits: - Medical coverage - Joining Bonus - Paid overtime

Working Environment: At Alaska Air Group, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. Our employees are our most valuable asset, and we strive to create a supportive and inclusive environment where everyone can thrive.

Equal Opportunity Statement: Alaska Air Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.