Online Contact Center Representative

Job Description:

Discover Financial Services is looking for a motivated individual to join our team as an Online Contact Center Representative in San Diego, California. This part-time entry-level position will provide you with the opportunity to gain valuable experience in the financial services industry while working in a dynamic and supportive environment.

Responsibilities: - Respond to customer inquiries via online chat, email, and phone in a timely and professional manner - Provide accurate information and assistance to customers regarding their accounts, products, and services - Resolve customer complaints and issues by utilizing problem-solving skills and effective communication - Collaborate with team members and other departments to ensure a seamless customer experience - Meet and exceed individual and team performance goals and metrics - Stay up-to-date on product knowledge and industry trends to provide top-notch service to customers

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and as part of a team - Driven and reliable with a strong work ethic - Ability to problem-solve and think critically in high-pressure situations - Excellent customer service skills with a focus on cooperation and empathy - Ability to multitask and prioritize workload effectively - Basic computer skills and proficiency in Microsoft Office suite - High school diploma or equivalent - No previous experience required

Benefits: - Visa sponsorship for eligible candidates - Travel and spending expenses covered for work-related activities - Profit sharing opportunities - Opportunity for growth and advancement within the company

Working Environment: At Discover Financial Services, we encourage a spirit of exploration and taking calculated risks for growth. We value diversity and inclusion and strive to create a supportive and inclusive work environment where all employees feel empowered to succeed.

Deadline to Apply: Don't miss out on this exciting opportunity! The deadline to apply is July 3, 2024.

Equal Opportunity Statement: Discover Financial Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.