Online Customer Care Associate

Job Description:

Western Digital is seeking a part-time Online Customer Care Associate to join our team in San Antonio, Texas. As an Associate Level position, the ideal candidate for this role will have at least 4 years of experience in customer care and a strong drive to excel in an energetic and motivated work environment.

Responsibilities: 1. Provide exceptional customer service through various online channels such as email, chat, and social media. 2. Handle customer inquiries, resolve complaints, and escalate issues as needed. 3. Assist customers with product information, troubleshooting, and order processing. 4. Work closely with internal teams to ensure timely and accurate responses to customer inquiries. 5. Maintain a high level of emotional intelligence to effectively handle difficult situations and resolve conflicts. 6. Plan and prioritize workload to meet customer care goals and objectives. 7. Contribute to the continuous improvement of customer care processes and procedures. 8. Uphold Western Digital's commitment to excellence in customer service and satisfaction.

Requirements: 1. Bachelor's degree or equivalent experience in a related field. 2. 4+ years of experience in customer care or a related role. 3. Strong communication skills, both written and verbal. 4. Excellent organizational skills and attention to detail. 5. Ability to work independently and as part of a team. 6. Energetic and motivated personality traits. 7. Emotional intelligence and the ability to empathize with customers. 8. Strong planning and time management skills.

Benefits: 1. Retirement plan 2. Paid sick leave 3. Profit sharing

Working Environment: At Western Digital, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, collaboration, and a strong work ethic. Join us in shaping the future of technology and customer care.

Equal Opportunity Statement: Western Digital is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to Apply: 2024-07-05

If you meet the requirements for this position and are excited to join a dynamic team in the technology industry, we invite you to apply for the Online Customer Care Associate role at Western Digital in San Antonio, Texas.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.