Online Customer Care Manager

Job Description:

Union Pacific is seeking a dedicated Online Customer Care Manager to join our team in Seattle, Washington. As a Mid-to-Senior Level position, we are looking for someone with at least 8 years of experience in customer care or a related field. The ideal candidate will be resourceful, reliable, possess strong strategic planning skills, and have a proven track record of leadership.

Responsibilities: - Manage and oversee all aspects of online customer care, including responding to customer inquiries, resolving issues, and ensuring a high level of customer satisfaction - Develop and implement strategies to improve online customer service and support - Lead a team of online customer care representatives, providing guidance and support as needed - Monitor customer feedback and data to identify trends and areas for improvement - Collaborate with other departments to ensure a seamless customer experience across all channels - Stay up-to-date on industry trends and best practices in online customer care

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - 8+ years of experience in customer care or a similar role - Strong leadership skills with a proven ability to motivate and inspire a team - Excellent communication and interpersonal skills - Proficiency in online customer service platforms and tools - Ability to think strategically and make data-driven decisions

Benefits: - Company transportation - Remote work flexibility - Travel & spending expenses

Working Environment: At Union Pacific, we strive to cultivate leaders who foster inclusivity and mentorship. We believe in creating a supportive and collaborative work environment where all employees can thrive and reach their full potential.

Equal Opportunity Statement: Union Pacific is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-04

If you are a dynamic and experienced Online Customer Care Manager looking to make a difference in a fast-paced environment, we invite you to apply and join our team at Union Pacific in Seattle, Washington.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.