Online Customer Care Manager

Job Description:

Quanta Services is seeking a part-time Online Customer Care Manager to join our team in Indianapolis, Indiana. As an Associate Level position, we require a minimum of 5 years of experience in a similar role. The ideal candidate will be hardworking and independent, with strong project management and analysis skills.

Responsibilities: - Manage the online customer care team to ensure exceptional service delivery - Develop and implement strategies to improve customer satisfaction and retention rates - Monitor customer feedback and provide insights to the management team - Handle escalated customer issues and resolve them in a timely manner - Collaborate with cross-functional teams to optimize the online customer experience - Analyze performance metrics and report on key KPIs to senior management - Stay up-to-date on industry trends and best practices for online customer care

Requirements: - Bachelor's degree in a related field - 5+ years of experience in online customer care or a related role - Strong project management and analytical skills - Excellent communication and interpersonal abilities - Ability to work independently and lead a team effectively - Proficiency in customer relationship management systems and online platforms

Benefits: - Relocation allowance for qualified candidates - Profit sharing opportunities - Employee discounts on company products and services

Working Environment: At Quanta Services, we provide a flexible work environment that adapts to change with speed and efficiency. We value collaboration, innovation, and continuous improvement, and we strive to create a positive and inclusive workplace for our employees.

Deadline to Apply: Interested candidates must submit their applications by July 5, 2024.

Equal Opportunity Statement: Quanta Services is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.