Online Customer Care Manager

Job Description:

AmerisourceBergen is seeking a motivated and resourceful Online Customer Care Manager to join our team in Philadelphia, Pennsylvania. As a key member of our customer care team, you will be responsible for managing and overseeing all aspects of our online customer care operations.

Responsibilities: - Develop and implement strategies to enhance the online customer experience - Manage a team of customer care representatives to ensure high-quality service delivery - Monitor and analyze customer feedback to identify areas for improvement - Collaborate with cross-functional teams to resolve customer issues in a timely manner - Track key performance metrics and provide regular reports to senior management - Stay up-to-date on industry trends and best practices to constantly improve the customer care experience - Handle escalated customer inquiries and complaints with professionalism and empathy

Requirements: - Bachelor's degree in business or a related field - Minimum of 7 years of experience in a customer care or customer service role - Proven track record of successfully managing a team of customer care representatives - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to work independently and as part of a team - Proficiency in CRM systems and other customer care technology - Experience working in a fast-paced and dynamic environment

Personality traits: Motivated, resourceful Soft skills: Persuasion, problem-solving

Benefits: - Travel opportunities - Visa sponsorship - Remote work flexibility

Working environment: At AmerisourceBergen, we value teamwork, innovation, and shared success. You will have the opportunity to work in a dynamic environment where your ideas are heard and valued.

Deadline to apply: July 12, 2024

Equal Opportunity Statement: AmerisourceBergen is an equal opportunity employer. We strive to create a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.