Online Customer Care Representative

Job Description:

Capital One Financial is seeking a part-time Online Customer Care Representative to join our team in Philadelphia, Pennsylvania. As an Associate level position, the ideal candidate will have at least 4 years of experience in customer service and demonstrate reliability and passion for providing exceptional customer care.

Responsibilities: - Respond to customer inquiries and resolve issues via online chat, email, and phone - Provide accurate information about products and services - Assist customers with account management and troubleshooting technical issues - Document and update customer records in the company database - Collaborate with other team members to ensure a seamless customer experience - Conduct research to find solutions to complex customer problems - Maintain a positive attitude and represent the company in a professional manner

Requirements: - 4+ years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Strong research and problem-solving skills - Reliable and passionate about delivering top-notch customer service - Proficiency in using online customer support tools - High school diploma or equivalent required

Benefits: - Dental insurance - Vision insurance - Retirement plan

Working Environment: At Capital One Financial, we offer a dynamic workplace that values teamwork, fostering innovation, and shared success. Our employees enjoy a collaborative and supportive work environment where their contributions are recognized and rewarded.

Equal Opportunity Statement: Capital One Financial is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.