Online Customer Care Representative

Job Description:

As an Online Customer Care Representative at Walmart in Phoenix, Arizona, you will be responsible for providing exceptional customer service to online shoppers. You will be the first point of contact for customers who have questions, concerns, or feedback regarding their online purchases. Your main goal will be to ensure customer satisfaction and enhance the overall shopping experience.

Responsibilities: 1. Respond to customer inquiries via chat, email, and phone in a timely and professional manner. 2. Resolve customer complaints and issues effectively and efficiently. 3. Assist customers with placing orders, tracking shipments, and processing returns. 4. Provide product recommendations and information to customers to help them make informed purchasing decisions. 5. Collaborate with other teams to address complex customer inquiries and escalations. 6. Maintain accurate records of customer interactions and transactions. 7. Stay updated on product offerings, promotions, and company policies to provide accurate information to customers. 8. Work towards achieving key performance indicators (KPIs) related to customer satisfaction and response times.

Requirements: 1. High school diploma or equivalent. 2. Minimum of 2 years of experience in customer service. 3. Strong communication skills, both written and verbal. 4. Energetic and dedicated personality traits. 5. Proven negotiation and project management soft skills. 6. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 7. Excellent problem-solving skills and attention to detail. 8. Proficiency in using customer service software and online communication tools. 9. Flexibility to work evenings, weekends, and holidays as needed.

Benefits: 1. Dental insurance. 2. Employee discounts on Walmart products. 3. Travel opportunities for training and development.

Working Environment: At Walmart in Phoenix, Arizona, you will be part of a high-energy workplace dedicated to delivering impactful results. You will have the opportunity to work with a diverse team and contribute to a dynamic and customer-focused online shopping experience.

Equal Opportunity Statement: Walmart is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.