Online Customer Care Representative

Job Description: Online Customer Care Representative

Jacobs Engineering Group is seeking a part-time Online Customer Care Representative to join our team in Seattle, Washington. As an Associate Level position, we are looking for candidates with at least 4 years of experience in customer service or a related field. The ideal candidate will be adaptable and passionate about providing excellent customer care.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product information, order processing, and issue resolution - Provide technical support for online platforms and services - Collaborate with other departments to resolve customer issues and improve processes - Monitor customer feedback and suggest improvements to enhance the online customer experience - Maintain accurate records of customer interactions and transactions

Requirements: - Minimum of 4 years of experience in customer service or a related field - Strong communication and problem-solving skills - Ability to work independently and as part of a team - Proficiency in MS Office and online customer service platforms - Strong analysis and project management skills - Adaptable personality with a passion for helping customers - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Profit sharing opportunities - Visa sponsorship for eligible candidates - Disability insurance coverage

Working Environment: At Jacobs Engineering Group, we strive to inject a sense of joy and vibrancy into the work environment. We believe that by creating a positive and inclusive atmosphere, our team members can thrive and deliver exceptional service to our customers.

Deadline to apply: July 7, 2024

Equal Opportunity Statement: Jacobs Engineering Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.