Online Customer Care Specialist

Job Description:

Northrop Grumman is seeking a motivated and customer-centric Online Customer Care Specialist to join our team in Charlotte, North Carolina. This part-time position at the Associate Level requires a minimum of 2 years of experience in customer service or a related field. The ideal candidate will be hardworking, passionate about providing exceptional customer care, possess strong project management skills, and demonstrate high emotional intelligence.

Responsibilities: - Respond to customer inquiries and provide timely and accurate solutions via online platforms - Manage online customer care channels including email, chat, and social media platforms - Maintain a high level of professionalism and empathy in all customer interactions - Collaborate with cross-functional teams to address customer needs and concerns - Identify opportunities for process improvements to enhance the overall customer experience - Meet or exceed established performance metrics for customer satisfaction and response times - Stay up-to-date on product knowledge and industry trends to effectively assist customers

Requirements: - 2 years of experience in customer service or a related field - Strong communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and online customer care platforms - Experience with project management techniques and tools - High emotional intelligence and ability to handle difficult customer interactions with empathy and professionalism

Benefits: - Employee discounts on Northrop Grumman products and services - Travel opportunities for professional development and training - Relocation allowance for eligible candidates

Working Environment: At Northrop Grumman, we empower our employees to take ownership and make impactful decisions that drive our business forward. We foster a collaborative and inclusive work environment where every team member is valued and respected.

Equal Opportunity Statement: Northrop Grumman is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

Deadline to apply: June 29, 2024

Apply now to join our team and make a difference in the online customer care experience at Northrop Grumman!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.