Online Customer Care Specialist

Job Description: We are looking for a dedicated and customer-oriented Online Customer Care Specialist to join our team at Cummins in Philadelphia, Pennsylvania. As an Associate Level employee, you will be responsible for providing exceptional online customer service and support to our clients. This part-time position requires a minimum of 3 years of experience in customer service.

Responsibilities: - Respond to customer inquiries and provide support through various online channels such as email, chat, and social media. - Resolve customer issues and complaints in a timely and professional manner. - Assist customers with product information, pricing, and orders. - Keep accurate records of customer interactions and transactions. - Collaborate with other departments to ensure a seamless customer experience. - Stay up-to-date on product knowledge and company policies. - Perform other duties as assigned by the supervisor.

Requirements: - Minimum of 3 years of experience in customer service. - Resourceful and energetic personality traits. - Strong cooperation and negotiation skills. - Excellent communication and problem-solving abilities. - Ability to work independently and as part of a team. - Proficiency in Microsoft Office and CRM software.

Benefits: - Retirement plan. - Travel and spending expenses. - Training and professional development opportunities.

Working Environment: At Cummins, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. As an Online Customer Care Specialist, you will have the opportunity to work in a dynamic and collaborative environment that values your contributions and ideas.

Deadline to apply: 2024-07-22

Equal Opportunity Statement: Cummins is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.