Online Customer Service Assistant

Job Description:

Cigna is seeking a passionate and energetic Online Customer Service Assistant to join our team in Seattle, Washington. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer service and possess strong planning and people management skills.

Responsibilities: 1. Respond to customer inquiries and resolve issues via online chat, email, and phone. 2. Provide accurate information regarding products, services, and policies. 3. Assist customers with account management and online transactions. 4. Collaborate with other departments to ensure customer satisfaction. 5. Maintain a high level of professionalism and empathy in all customer interactions. 6. Monitor and report customer feedback to improve overall customer experience.

Requirements: 1. 2 years of customer service experience. 2. Excellent communication skills, both written and verbal. 3. Strong planning and organizational skills. 4. Ability to manage multiple tasks and prioritize effectively. 5. Proficiency in Microsoft Office and online customer service platforms. 6. Passion for helping others and a positive attitude. 7. Ability to work independently and as part of a team.

Benefits: 1. Profit sharing 2. Life insurance 3. Joining bonus

Working Environment: At Cigna, we foster transparency and open dialogue for effective communication at all levels. Our team values collaboration, innovation, and continuous improvement in a supportive and inclusive environment.

Deadline to Apply: July 8, 2024

Equal Opportunity Statement: Cigna is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic. We are committed to diversity and inclusion in the workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.