Online Customer Service Associate

Job Description:

As an Online Customer Service Associate at Voya Financial in Philadelphia, Pennsylvania, US, you will be responsible for providing excellent customer service and support to clients using our online platforms. This part-time, entry-level position requires at least 1 year of experience and the ability to adapt quickly in a fast-paced environment.

Responsibilities: - Assist customers with inquiries, technical issues, and account management on our online platforms - Respond to customer emails, messages, and chats in a timely and professional manner - Troubleshoot and resolve customer issues effectively - Ensure customer satisfaction by providing accurate information and personalized solutions - Collaborate with team members to improve customer service processes and exceed performance goals

Requirements: - Hardworking attitude with the ability to handle multiple tasks efficiently - Strong adaptability to learn new technologies and processes quickly - Excellent teamwork and leadership skills to work effectively in a dynamic environment - Excellent written and verbal communication skills - Basic knowledge of financial products and services is a plus

Benefits: - Medical coverage for part-time employees - Relocation allowance for eligible employees - Employee discounts on financial services and products

Working Environment: Voya Financial is a company that transcends borders, promoting collaboration on a global scale. Our diverse and inclusive workplace encourages teamwork, innovation, and personal growth.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Voya Financial is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.