Online Customer Service Associate

As an Online Customer Service Associate at Nordstrom in San Francisco, California, you will play a crucial role in providing exceptional customer service to our online shoppers. This part-time, entry-level position requires at least 1 year of experience in a customer service role. We are looking for candidates who are energetic, motivated, have excellent negotiation skills, and are proficient in planning.

Responsibilities: - Respond to customer inquiries via email, chat, and social media in a timely and professional manner - Assist customers with online orders, returns, and exchanges - Provide product recommendations and assist with styling advice - Troubleshoot any technical issues customers may encounter on our website - Collaborate with other team members to ensure a seamless customer experience - Meet and exceed customer satisfaction goals

Requirements: - 1 year of experience in customer service - Excellent communication skills, both written and verbal - Strong problem-solving skills and attention to detail - Ability to work in a fast-paced environment and handle multiple priorities - Proficiency in Microsoft Office Suite and customer service software - Energetic and motivated personality - Strong negotiation and planning skills

Benefits: - Gym membership - Parental leave - Paid sick leave

Working Environment: At Nordstrom, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. You will have the opportunity to work with a diverse and talented team dedicated to providing exceptional customer service.

Equal Opportunity Statement: Nordstrom is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

Deadline to apply: July 6, 2024

If you meet the requirements and are excited about the opportunity to join our team, we encourage you to apply for the Online Customer Service Associate position at Nordstrom in San Francisco, California.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.