Online Customer Service Officer

Job Description: JetBlue Airways is seeking a dedicated Online Customer Service Officer to join our team in Chicago, Illinois. As an Associate Level position, the Online Customer Service Officer will be responsible for providing exceptional customer service to our online customers to ensure a positive experience with our airline. The ideal candidate will have at least 4 years of experience in a similar role and possess strong organizational and communication skills.

Responsibilities: 1. Respond to online customer inquiries via email, live chat, and social media in a timely and professional manner. 2. Assist customers with booking flights, changing reservations, and resolving any issues they may have. 3. Troubleshoot technical issues related to the website and online booking system. 4. Provide accurate information about flight schedules, luggage policies, and other relevant information. 5. Monitor and track customer feedback and inquiries to identify trends and areas for improvement in the online customer experience. 6. Collaborate with the customer service team to ensure a seamless and consistent customer experience across all channels. 7. Stay up to date on industry trends and best practices in online customer service to continuously improve our processes.

Requirements: 1. At least 4 years of experience in a similar customer service role. 2. Excellent communication and interpersonal skills. 3. Strong critical thinking and problem-solving abilities. 4. Ability to manage multiple tasks and prioritize effectively. 5. Reliable and hardworking with a positive attitude. 6. Previous experience in people management is a plus. 7. Must be eligible for Visa sponsorship. 8. Vision insurance and Training & professional development are provided as benefits.

Working Environment: At JetBlue Airways, we are committed to exceeding customer expectations and delivering delight with every interaction. Our team members are dedicated to providing the highest level of service and creating a positive experience for our customers. As an Online Customer Service Officer, you will play a key role in upholding our commitment to excellence.

Equal Opportunity Statement: JetBlue Airways is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.