Online Customer Service Officer

Job Description:

Affirm is seeking a passionate and hardworking Online Customer Service Officer to join our team in Jacksonville, Florida. As an Entry Level role, no prior experience is required, but the successful candidate will be responsible for providing top-notch customer service to our online customers. This part-time position offers the opportunity to work in a fast-paced and innovative environment.

Responsibilities: 1. Responding to customer inquiries via email, chat, and phone in a timely and professional manner. 2. Providing assistance and resolution to customer issues and concerns. 3. Processing customer orders and returns efficiently and accurately. 4. Collaborating with other team members to improve customer satisfaction and service delivery. 5. Maintaining accurate records of customer interactions and transactions.

Requirements: 1. Must be passionate about delivering exceptional customer service. 2. Strong work ethic and willingness to learn. 3. Excellent communication and interpersonal skills. 4. Ability to work well independently and in a team environment. 5. Demonstrated leadership and cooperation skills. 6. Basic computer skills and familiarity with online platforms.

Benefits: 1. Life insurance coverage. 2. Parental leave for eligible employees. 3. Paid Time Off (PTO) for part-time employees.

Working Environment: At Affirm, we encourage calculated risk-taking to drive innovation and progress. We believe in fostering a culture of creativity and collaboration where employees can thrive and grow.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Affirm is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We value diversity and inclusion in the workplace and encourage all qualified individuals to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.