Online Customer Service Officer

Tech Data is seeking a dynamic and adaptable individual to join our team as an Online Customer Service Officer in New York City, New York. This part-time entry-level position is perfect for someone looking to gain experience in a fast-paced, customer-driven environment.

Responsibilities: - Respond to customer inquiries via email, chat, and social media in a timely and professional manner - Assist customers with product information, order inquiries, and issue resolution - Monitor customer feedback and provide insights to improve the overall customer experience - Collaborate with other team members to ensure seamless communication and customer satisfaction - Utilize creativity and project management skills to develop strategies for enhancing customer service processes - Maintain accurate records of customer interactions and transactions

Requirements: - Must be energetic and adaptable to changing customer needs - Strong written and verbal communication skills - Ability to multitask and prioritize tasks effectively - Basic computer skills and familiarity with online platforms - Creativity and problem-solving abilities - Interest in project management and process improvement

Benefits: - Vision insurance - Paid overtime opportunities - Free food provided during working hours

Working Environment: At Tech Data, we believe in promoting work-life balance and employee well-being. Our team members are encouraged to take breaks, participate in wellness programs, and enjoy a positive and inclusive work environment.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Tech Data is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.