Online Customer Service Representative

Job Description:

Devon Energy is seeking a detail-oriented and customer-focused Online Customer Service Representative to join our team in Indianapolis, Indiana. As an Online Customer Service Representative, you will be responsible for providing exceptional service to our online customers through various communication channels, including chat, email, and phone. This is a part-time entry-level position suitable for individuals with at least 1 year of experience in customer service or a related field.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and professional manner - Provide product information, troubleshoot problems, and assist with online orders - Maintain a high level of customer satisfaction through effective communication and problem-solving skills - Collaborate with other departments to address customer needs and concerns - Utilize customer service software to track and manage customer interactions - Stay up-to-date on product knowledge and company policies to better assist customers - Adhere to company guidelines and procedures for handling customer inquiries and complaints - Meet or exceed performance goals related to customer satisfaction, response times, and resolution rates

Requirements: - Resourceful and confident personality traits - Strong interpersonal and communication skills - Ability to adapt to changing situations and think innovatively - Proficiency in computer skills and knowledge of customer service software tools - High school diploma or equivalent required; college degree preferred - Prior experience in customer service or a related field is a plus - Must be able to work in a fast-paced environment and handle multiple tasks simultaneously - Availability to work flexible hours, including evenings and weekends

Benefits: - Training & professional development opportunities - Paid overtime for extra hours worked - Life insurance coverage - Supportive working environment that embraces diversity and values all perspectives

Equal Opportunity Statement: Devon Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 5, 2024

If you are a customer service-oriented individual with a passion for helping others and a desire to grow within a supportive team environment, we encourage you to apply for the Online Customer Service Representative position at Devon Energy. Join us in delivering exceptional service to our online customers and making a positive impact in our community.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.