Online Customer Service Specialist

Job Description:

CBS is seeking a detail-oriented and customer-focused Online Customer Service Specialist to join our team in Washington, D.C. This part-time position at the Associate Level requires a minimum of 3 years of experience in a customer service role. The ideal candidate will be adaptable and hardworking, with strong soft skills in strategic planning and decision-making.

Responsibilities: - Responding to customer inquiries and resolving issues via online platforms such as email, chat, and social media - Providing timely and accurate information to customers regarding products, services, and policies - Collaborating with other departments to address customer concerns and improve the overall customer experience - Managing customer accounts and updating customer information as needed - Monitoring online customer reviews and feedback to identify areas for improvement - Assisting with special projects and initiatives as assigned by management

Requirements: - Proven experience in a customer service role, preferably in an online environment - Strong communication skills, both written and verbal - Ability to multi-task and prioritize in a fast-paced environment - Proficiency with online communication tools and software - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Parental leave - Life insurance - Paid sick leave

Working Environment: At CBS, we offer a dynamic workplace that values teamwork, fostering innovation, and shared success. Our team is dedicated to providing exceptional customer service and creating a positive experience for all customers.

Deadline to Apply: May 16, 2024

Equal Opportunity Statement: CBS is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome all qualified applicants regardless of race, gender, sexual orientation, disability, religion, or any other protected status. We encourage individuals from underrepresented groups to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.