Online Customer Service Specialist

Job Description:

As an Online Customer Service Specialist at Prudential Financial in Houston, Texas, you will be responsible for providing exceptional customer service to clients through various online platforms. This part-time entry-level position requires at least 1 year of experience in a customer service role.

Responsibilities: 1. Respond to customer inquiries and concerns via online chat, email, and social media platforms. 2. Assist customers with account maintenance, product information, and general inquiries. 3. Resolve customer complaints in a timely and professional manner. 4. Collaborate with other team members to develop and implement innovative solutions to enhance the customer experience. 5. Maintain accurate records of customer interactions and transactions. 6. Stay up-to-date on company products and services to provide accurate information to customers. 7. Follow company policies and procedures to ensure compliance with regulations.

Requirements: 1. Dedicated and adaptable personality traits. 2. Cooperation and innovation as soft skills. 3. Excellent communication skills, both written and verbal. 4. Strong problem-solving abilities. 5. Ability to work well in a team environment. 6. Proficiency in using online customer service tools and platforms. 7. High school diploma or equivalent.

Benefits: 1. Travel and spending expenses covered. 2. Remote work flexibility. 3. Employee discounts on company products and services.

Working Environment: At Prudential Financial, we embrace diversity and create an inclusive culture that values and respects all perspectives. We encourage collaboration and offer opportunities for personal and professional growth.

Equal Opportunity Statement: Prudential Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to Apply: July 15, 2024

Don't miss this opportunity to join a dynamic team and make a positive impact on our customers' lives! Apply now to become an Online Customer Service Specialist at Prudential Financial.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.