Online Customer Success Assistant

Job Description:

FedEx is seeking a detail-oriented and customer-focused Online Customer Success Assistant to join our team in Indianapolis, Indiana. As an Entry Level position, the ideal candidate should have at least 1 year of experience in a customer service or online support role.

Responsibilities: - Assist customers with online inquiries, concerns, and issues through various communication channels, including email, chat, and phone. - Provide timely and effective solutions to customer problems, ensuring a positive customer experience. - Collaborate with various departments within the company to resolve customer issues and improve overall customer satisfaction. - Create and maintain customer records and documentation. - Conduct regular follow-ups with customers to ensure their needs are met and issues are resolved. - Identify trends and patterns in customer inquiries to improve processes and services. - Assist in developing and implementing customer success strategies to enhance customer retention and loyalty.

Requirements: - Excellent communication skills, both written and verbal. - Strong problem-solving abilities and a customer-focused mindset. - Ability to manage multiple tasks and prioritize effectively. - Hardworking and resilient individual who is able to handle challenging situations with professionalism. - Previous experience in customer service or online support is preferred. - Proficiency in Microsoft Office and other online communication tools. - Bachelor's degree in Business Administration or a related field is a plus.

Benefits: - Medical coverage for part-time employees. - Employee discounts on FedEx services. - Profit sharing opportunities. - Opportunities for growth and advancement within the company.

Working Environment: At FedEx, we encourage calculated risk-taking to drive innovation and progress. We value diversity and inclusion in our workplace, and we are committed to creating a supportive and collaborative environment for all employees.

Equal Opportunity Statement: FedEx is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to building a diverse and inclusive workforce and providing equal opportunities for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.