Online Customer Success Assistant

The role of an Online Customer Success Assistant at Alorica in Chicago, Illinois, US is a part-time position at the Associate Level, requiring a minimum of 2 years of relevant experience. We are seeking a driven and independent individual with excellent project management skills and the ability to cooperate with team members.

Responsibilities: 1. Assist customers with online inquiries, troubleshooting technical issues, and resolving any complaints or concerns in a timely and professional manner. 2. Work collaboratively with the customer success team to ensure customer satisfaction and retention. 3. Monitor customer feedback and trends to identify areas for improvement and implement solutions. 4. Provide training and support to customers on how to use our online products and services effectively. 5. Maintain accurate records of customer interactions and transactions in our CRM system. 6. Participate in meetings and training sessions to stay updated on company policies and procedures. 7. Conduct research and analysis to identify opportunities for business growth and customer engagement. 8. Assist with other administrative tasks as needed to support the customer success team.

Requirements: 1. Minimum of 2 years of experience in a customer service or online support role. 2. Strong project management and organizational skills. 3. Excellent communication and interpersonal skills. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office and CRM systems. 6. Bachelor's degree in business, marketing, or a related field preferred.

Benefits: 1. Travel and spending expenses covered. 2. Training and professional development opportunities. 3. Disability insurance provided.

Working Environment: At Alorica, we encourage our employees to unleash their creativity in a setting that celebrates and nurtures innovation. Our team is dedicated to providing exceptional customer service and working together to achieve common goals.

Deadline to Apply: Interested candidates can apply for the Online Customer Success Assistant position at Alorica in Chicago, Illinois, US by June 28, 2024.

Equal Opportunity Statement: Alorica is an equal opportunity employer and prohibits discrimination on the basis of race, color, religion, sex, national origin, disability, age, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.