Online Customer Success Assistant

Job Description:

We are looking for a motivated and detail-oriented Online Customer Success Assistant to join our team at Cigna in Jacksonville, Florida. As an Associate Level position, the ideal candidate should have at least 3 years of experience in customer service or a related field. The Online Customer Success Assistant will be responsible for providing exceptional customer service and support to our online customers.

Responsibilities: - Manage and respond to customer inquiries via online channels, including email, social media, and chat - Work closely with customers to understand their needs and provide solutions in a timely manner - Assist customers with account management, product information, and technical support - Collaborate with internal teams to escalate and resolve customer issues - Monitor customer feedback and trends to identify opportunities for improvement - Update customer records and maintain accurate information in the database - Provide feedback to the management team on customer satisfaction and areas for improvement

Requirements: - Associate degree or equivalent work experience - 3 years of experience in customer service or a related field - Driven and resourceful personality traits - Strong attention to detail and leadership skills - Excellent written and verbal communication skills - Ability to multitask and prioritize tasks in a fast-paced environment - Proficiency in Microsoft Office and online communication tools - Visa sponsorship available for eligible candidates

Benefits: - Dental insurance - Paid overtime - Visa sponsorship for eligible candidates

Working Environment: At Cigna, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to creating a positive customer experience and providing exceptional service to our online customers.

Equal Opportunity Statement: Cigna is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 14, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.