Online Customer Success Manager

Job Description:

Northwestern Mutual is seeking a dynamic and experienced Online Customer Success Manager to join our team in Charlotte, North Carolina. As a part-time position with mid-to-senior level seniority, the Online Customer Success Manager will play a critical role in ensuring the satisfaction and success of our online customers.

Responsibilities: 1. Implement and execute strategies to drive customer satisfaction and retention for our online platform. 2. Proactively engage with customers to understand their needs and provide solutions to enhance their experience. 3. Collaborate with cross-functional teams to address customer issues and improve the overall customer journey. 4. Monitor key metrics and KPIs to track performance and identify areas for improvement. 5. Conduct research to stay current on industry trends and best practices in online customer success. 6. Utilize emotional intelligence to build strong relationships with customers and provide personalized support.

Requirements: 1. 7+ years of experience in customer success or a related field. 2. Strong adaptability to thrive in a rapidly changing environment. 3. Highly driven and motivated to achieve customer success goals. 4. Excellent research skills to stay informed on industry trends and customer needs. 5. Exceptional emotional intelligence to understand and empathize with customers. 6. Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability or veteran status.

Benefits: 1. Paid Time Off (PTO) for work-life balance. 2. Paid overtime for additional compensation. 3. Free food provided in the workplace for added convenience.

Working Environment: At Northwestern Mutual, our team members are encouraged to continuously learn and adapt to stay ahead in a rapidly changing world. As an Online Customer Success Manager, you will have the opportunity to grow professionally and contribute to the success of our online customers.

Don't miss this opportunity to join a leading financial services company and make a difference in the lives of our customers. Apply now before the deadline on July 16, 2024!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.