Online Customer Success Officer

Job Description:

We are seeking a motivated and adaptable Online Customer Success Officer to join our team at Starbucks in Columbus, Ohio. As a part-time entry-level position, the Online Customer Success Officer will play a crucial role in ensuring our customers have a positive experience with our online services.

Responsibilities: - Respond promptly to customer inquiries via email, chat, and social media platforms - Provide technical assistance and solutions to customers experiencing issues with online orders - Work collaboratively with other departments to resolve customer complaints and issues in a timely manner - Monitor online reviews and feedback to identify areas for improvement - Assist in the development of online customer support materials and resources - Participate in training sessions to stay up to date on product offerings and company policies

Requirements: - 1 year of experience in customer service or a related field - Hardworking and adaptable personality traits - Strong communication skills and ability to work well in a team environment - Ability to handle multiple tasks and prioritize workload effectively - Proficient in using computer systems and online platforms - Knowledge of online customer service best practices - Adaptability and cooperation as soft skills

Benefits: - Profit sharing opportunities - Remote work flexibility - Parental leave for eligible employees

Working Environment: At Starbucks, we strive to cultivate a sense of ownership and responsibility at every level. Our team values collaboration, innovation, and a dedication to providing exceptional customer service.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Starbucks is an equal opportunity employer and is committed to fostering an inclusive and diverse work environment. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.