Online Customer Success Officer

Job Description: UnitedHealth Group is seeking a part-time Online Customer Success Officer to join our team in Indianapolis, Indiana. As an Associate Level position, we require a minimum of 4 years of experience in customer success or a related field. The ideal candidate will possess a dynamic and energetic personality, with a strong passion for delivering exceptional customer service.

Responsibilities: - Manage online customer relationships through various communication channels, including email, chat, and social media - Provide timely and accurate responses to customer inquiries, issues, and feedback - Work closely with the sales and marketing teams to ensure a seamless customer experience - Identify opportunities for upselling and cross-selling of products and services - Monitor customer satisfaction metrics and proactively address any issues - Collaborate with internal teams to improve processes and enhance the overall customer experience - Maintain detailed records of customer interactions and feedback for reporting purposes

Requirements: - Bachelor's degree in Business, Marketing, or a related field preferred - Strong leadership and time management skills - Excellent written and verbal communication skills - Proficiency in Microsoft Office and CRM software - Ability to work independently and as part of a team - Experience in the healthcare industry is a plus

Benefits: - Profit sharing opportunities - Training and professional development programs - Life insurance coverage - Promote work-life balance and employee well-being

Equal Opportunity Statement: UnitedHealth Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 14, 2024

If you meet the requirements and have a passion for customer success, we encourage you to apply for this exciting opportunity with UnitedHealth Group.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.