$2,600 - 4,000 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
Job Description:
Valero Energy is seeking a part-time Online Customer Success Officer to join our team in Fort Worth, Texas. As an Associate Level position, the Online Customer Success Officer will play a critical role in ensuring customer satisfaction and retention through online channels. The ideal candidate will have at least 3 years of experience in a customer success or similar role and possess the personality traits of adaptability and resourcefulness.
Responsibilities: 1. Develop and implement online customer success strategies to drive customer engagement and retention. 2. Monitor and respond to customer inquiries, feedback, and complaints through online channels such as email, live chat, and social media. 3. Collaborate with internal teams to address customer issues and improve overall customer experience. 4. Analyze customer data and feedback to identify trends and opportunities for improvement. 5. Develop and implement online customer training programs to educate customers on products and services. 6. Track and report on key performance indicators related to online customer success metrics. 7. Stay up-to-date on industry trends and best practices in online customer success.
Requirements: 1. Bachelor's degree in Business Administration, Marketing, or a related field. 2. 3+ years of experience in a customer success or similar role. 3. Strong written and verbal communication skills. 4. Ability to work independently and in a team environment. 5. Strong strategic planning and time management skills. 6. Adaptable and resourceful personality. 7. Proficiency in Microsoft Office and CRM software.
Benefits: 1. Disability insurance 2. Gym membership 3. Company equipment
Working Environment: At Valero Energy, we empower our employees to take ownership and make impactful decisions. We believe in fostering a collaborative and supportive work environment where every team member has the opportunity to succeed.
Deadline to Apply: July 16, 2024
Equal Opportunity Statement: Valero Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.
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