Online Customer Support Assistant

Job Description:

Mohawk Industries is seeking a part-time Online Customer Support Assistant to join our team in San Antonio, Texas. As an Associate-level position, we require at least 2 years of experience in customer service or a related field. The ideal candidate will be independent and resourceful, with strong soft skills in persuasion and critical thinking.

Responsibilities: - Provide online customer support through various channels, including email, chat, and social media - Respond to customer inquiries promptly and professionally - Assist customers with orders, returns, and product information - Troubleshoot technical issues and escalate to the appropriate teams when necessary - Collaborate with other departments to ensure customer satisfaction - Keep detailed records of customer interactions and feedback - Stay up-to-date on company products, policies, and promotions

Requirements: - 2+ years of experience in customer service or a related field - Independent and resourceful personality traits - Strong soft skills in persuasion and critical thinking - Excellent communication skills, both written and verbal - Ability to multitask and work in a fast-paced environment - Proficiency in Microsoft Office and online communication tools - High school diploma or equivalent

Benefits: - Remote work flexibility - Gym membership - Company equipment provided

Working Environment: At Mohawk Industries, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to creating a positive impact on the environment, and we strive to make a difference in our industry.

Equal Opportunity Statement: Mohawk Industries is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: July 3, 2024

Join our team and help us provide outstanding online customer support to our valued customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.