Online Customer Support Assistant

Job Title: Online Customer Support Assistant Company: Salesforce Location: Seattle, Washington, US Job Type: Part-Time Seniority: Associate Level Years of Experience: 3

Job Description: We are looking for a motivated and energetic Online Customer Support Assistant to join our team at Salesforce in Seattle, Washington. As an Associate level position, this role requires at least 3 years of experience in customer support. The ideal candidate will possess excellent project management skills and adaptability to provide top-notch support to our online customers.

Responsibilities: - Respond to customer inquiries via email, chat, and social media platforms in a timely and professional manner - Take ownership of customer issues and follow through to resolution - Identify and escalate priority issues to the appropriate teams - Provide product information and technical assistance to customers as needed - Maintain accurate records of customer interactions and transactions - Collaborate with internal teams to improve overall customer experience - Stay up-to-date on company products and services to better assist customers - Meet or exceed customer satisfaction goals on a consistent basis

Requirements: - 3+ years of experience in customer support or a related field - Motivated and energetic with a strong desire to exceed customer expectations - Excellent project management skills with the ability to multitask and prioritize tasks effectively - Highly adaptable and able to work in a fast-paced environment - Strong communication and problem-solving skills - Proficiency in using customer support software and tools - Bachelor's degree preferred

Benefits: - Medical coverage - Joining Bonus - Paid overtime

Working Environment: At Salesforce, our focus is on exceeding customer expectations and delivering delight. Our Online Customer Support Assistants play a crucial role in achieving this goal by providing exceptional customer service to our clients. We encourage a collaborative and inclusive work environment where every team member's contributions are valued.

Equal Opportunity Statement: Salesforce is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to fostering an environment where all employees feel valued and respected.

Deadline to Apply: July 7, 2024

Join our team at Salesforce and make a positive impact on our customers' experiences today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.