Online Customer Support Associate

Job Description:

NVR is seeking a dedicated Online Customer Support Associate to join our team in San Diego, California. This part-time position is ideal for individuals with at least 3 years of experience in customer support roles. As an Associate Level position, you will be responsible for providing exceptional online customer service to our clients.

Responsibilities: 1. Respond to customer inquiries and provide assistance via online chat, email, and phone. 2. Resolve customer complaints and issues in a timely and professional manner. 3. Maintain accurate records of customer interactions and transactions. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Stay up to date on product knowledge and industry trends to better assist customers. 6. Identify opportunities for improvement in customer support processes and procedures.

Requirements: 1. Confident and hardworking personality traits are essential for success in this role. 2. Strong decision-making and leadership skills are a must. 3. Excellent written and verbal communication skills. 4. Ability to work in a fast-paced environment and multitask effectively. 5. Proficiency in Microsoft Office and CRM software. 6. Experience in the real estate industry is a plus.

Benefits: 1. Travel opportunities for top performers. 2. Company transportation for those who qualify. 3. Medical coverage for eligible employees.

Working Environment: At NVR, we foster a culture that transcends borders, promoting collaboration on a global scale. Our team values diversity and inclusion, and we encourage employees to bring their unique perspectives to the table. You will have the opportunity to work with colleagues from around the world and make a meaningful impact on our customers' experiences.

Equal Opportunity Statement: NVR is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to Apply: Interested candidates should submit their applications by July 5, 2024. Don't miss this exciting opportunity to join a dynamic team and advance your career in customer support!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.