Online Customer Support Manager

Job Description: Goodyear Tire & Rubber is seeking a highly motivated and experienced Online Customer Support Manager to join our team in San Francisco, California. As a part-time position with mid-to-senior level seniority, the Online Customer Support Manager will be responsible for managing all aspects of online customer support for our company.

Responsibilities: - Provide exceptional customer service through various online channels including email, chat, and social media - Resolve customer inquiries and issues in a timely and professional manner - Manage a team of online customer support representatives, providing guidance and training as needed - Develop and implement strategies to improve customer satisfaction and retention - Monitor online reviews and feedback to identify areas for improvement - Collaborate with other departments to address customer concerns and ensure a seamless online experience - Stay up-to-date on industry trends and best practices in online customer support

Requirements: - Bachelor's degree in Marketing, Communications, Business, or related field - Minimum of 7 years of experience in online customer support or a related role - Energetic and passionate personality traits - Strong persuasion and communication skills - Experience managing a team of online customer support representatives - Knowledge of online customer support tools and technologies - Ability to multitask and work efficiently in a fast-paced environment

Benefits: - Retirement plan - Disability insurance - Vision insurance

Working Environment: Join a company that pioneers change and sets industry benchmarks in the automotive industry. Our team is dedicated to providing the best possible customer service experience online.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: Goodyear Tire & Rubber is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.