Online Customer Support Officer

Job Description:

Dean Foods is seeking a highly motivated and detail-oriented individual to join our team as an Online Customer Support Officer in Charlotte, North Carolina. As a part-time entry-level position, this role is perfect for individuals with no prior experience who are eager to begin a career in customer support.

Responsibilities: 1. Provide online customer support via email, chat, and social media platforms. 2. Resolve customer inquiries, complaints, and issues in a timely and professional manner. 3. Collaborate with cross-functional teams to address customer needs and ensure customer satisfaction. 4. Manage customer accounts, update information, and provide product recommendations. 5. Monitor online reviews and feedback to identify areas for improvement. 6. Assist with order tracking, delivery status updates, and returns processing. 7. Maintain a positive and proactive attitude while communicating with customers. 8. Meet or exceed established performance metrics for response times and customer satisfaction ratings. 9. Generate reports and analyze data to identify trends and opportunities for improvement.

Requirements: 1. Must be driven and resourceful with a strong desire to exceed customer expectations. 2. Excellent problem-solving and decision-making skills. 3. Strong written and verbal communication skills. 4. Ability to multitask and prioritize workload effectively. 5. Proficiency in Microsoft Office Suite and customer service software. 6. Flexible schedule to accommodate part-time hours. 7. High school diploma or equivalent.

Benefits: 1. Retirement plan options. 2. Employee discounts on Dean Foods products. 3. Relocation allowance for eligible employees.

Working Environment: At Dean Foods, we strive to cultivate a sense of ownership and responsibility at every level. Our team values collaboration, innovation, and continuous improvement to deliver exceptional customer service.

Equal Opportunity Statement: Dean Foods is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: May 15, 2024

If you meet the requirements and are ready to embark on a fulfilling career in online customer support, we encourage you to apply today. Join our team at Dean Foods and make a difference in the lives of our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.