Online Customer Support Representative

Job Description: Micron Technology is seeking a dedicated and detail-oriented Online Customer Support Representative to join our team in Los Angeles, California. This is a part-time entry-level position with opportunities for growth within the company.

Responsibilities: 1. Provide excellent customer service by responding to inquiries and resolving issues through online channels such as email, chat, and social media. 2. Assist customers with product information, pricing, and order processing. 3. Troubleshoot technical issues and escalate to the appropriate department when necessary. 4. Maintain a high level of professionalism and empathy when dealing with customer concerns. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Utilize data to identify trends and provide feedback to improve processes and customer satisfaction. 7. Stay current on product updates and changes to effectively communicate with customers.

Requirements: 1. Strong communication skills and the ability to work independently. 2. Demonstrated experience in customer service or a related field is a plus. 3. Detail-oriented with excellent problem-solving skills. 4. Proficiency in Microsoft Office and online communication tools. 5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 6. Presentation skills and the ability to work effectively in a team.

Benefits: 1. Free accommodation for eligible employees. 2. Remote work flexibility. 3. Travel and spending expenses covered for work-related activities.

Working Environment: At Micron Technology, we leverage data to inform decisions and drive strategic initiatives. You will have the opportunity to work in a dynamic and collaborative team environment.

Equal Opportunity Statement: Micron Technology is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: May 18, 2024

If you are a hardworking and independent individual with a passion for customer service, we encourage you to apply for the Online Customer Support Representative position at Micron Technology. Join us in delivering exceptional service and making a positive impact on our customers' experience.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.