Online Live Chat Assistant

Job Description:

Genuine Parts is seeking a dedicated Online Live Chat Assistant to join our team in Denver, Colorado. As an entry-level position, no prior experience is required, making it an excellent opportunity for individuals looking to gain valuable skills in customer service and communication. The Online Live Chat Assistant will work part-time hours, providing support to our customers through our online chat platform.

Responsibilities: - Engage with customers in real-time through our online chat system to provide assistance with product inquiries, orders, and general inquiries. - Handle customer inquiries and complaints with professionalism and efficiency, ensuring a positive customer experience. - Collaborate with other team members to escalate complex issues and provide timely resolutions to customer concerns. - Maintain thorough knowledge of our products and services to offer accurate information to customers. - Assist in monitoring and responding to customer feedback and reviews to maintain a positive online reputation.

Requirements: - Resilient and confident personality traits to effectively handle customer inquiries and complaints. - Strong communication skills to engage with customers in a professional manner. - Creativity to find innovative solutions to customer issues and provide exceptional service. - Ability to work in a fast-paced environment and multitask effectively. - Must be able to work independently and as part of a team to achieve common goals.

Benefits: - Free accommodation for remote employees. - Opportunities for training and professional development to enhance skills and advance in your career. - Life insurance coverage for added security and peace of mind.

Working Environment: At Genuine Parts, we are committed to supporting our employees in their personal and professional development. We provide a positive and inclusive work environment where everyone has the opportunity to grow and succeed.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Genuine Parts is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.