Online Live Chat Officer

Job Description: The Online Live Chat Officer at Waste Management in Indianapolis, Indiana, US, plays a crucial role in the company's customer service department. As an Associate Level position, the Online Live Chat Officer will be responsible for providing timely and accurate responses to customer inquiries through online chat platforms. This part-time position requires at least 3 years of experience in customer service or a related field and a strong understanding of waste management industry practices.

Responsibilities: 1. Engage with customers through live chat to provide support and assistance with inquiries related to waste management services. 2. Respond to customer inquiries in a professional and timely manner, ensuring customer satisfaction and retention. 3. Identify and escalate priority issues to the appropriate department for resolution. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with team members to improve processes and enhance the overall customer experience. 6. Stay up-to-date on industry trends and best practices to better serve customers.

Requirements: 1. Minimum of 3 years of experience in customer service or a related field. 2. Excellent written and verbal communication skills. 3. Ability to multitask and prioritize tasks in a fast-paced environment. 4. Reliable and adaptable personality traits. 5. Strong people management and creativity soft skills. 6. Experience with online chat platforms preferred. 7. Familiarity with waste management industry practices is a plus.

Benefits: 1. Free accommodation for part-time employees. 2. Free food provided during working hours. 3. Dental insurance coverage for all employees.

Working Environment: Join a team that leads the waste management industry through cutting-edge ideas and solutions. Work alongside dedicated professionals who are committed to sustainability and environmental stewardship.

Deadline to Apply: July 8, 2024

Equal Opportunity Statement: Waste Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other factor protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.