Online Live Chat Specialist

Job Description: As an Online Live Chat Specialist at Tesla in Chicago, Illinois, you will be responsible for providing exceptional customer service through live chat support on our website. You will interact with customers in real time to answer their questions, provide product information, troubleshoot issues, and assist with purchases. You will represent the Tesla brand by delivering a high level of service that aligns with our company values.

Responsibilities: 1. Engage with customers through live chat to provide timely and accurate responses to inquiries. 2. Assist customers with technical support related to Tesla products and services. 3. Maintain a positive and professional attitude in all customer interactions. 4. Utilize resources and knowledge base to effectively resolve customer issues and escalate when necessary. 5. Keep detailed records of customer interactions and follow up as needed to ensure satisfaction. 6. Collaborate with other team members to improve processes and enhance the customer experience. 7. Stay up-to-date on Tesla products, services, and promotions to provide accurate information to customers.

Requirements: 1. 3 years of experience in customer service or a related field. 2. Passionate and motivated individual with a strong desire to provide excellent customer service. 3. Strong people management skills with the ability to handle challenging situations with professionalism. 4. Innovative thinker with the ability to adapt to changing customer needs and technology. 5. Excellent written and verbal communication skills. 6. Ability to multitask and prioritize in a fast-paced environment. 7. Knowledge of Tesla products and services is a plus. 8. Availability to work part-time hours.

Benefits: 1. Gym membership to promote employee wellness. 2. Dental insurance for comprehensive healthcare coverage. 3. Remote work flexibility to support work-life balance.

Working Environment: At Tesla, we value autonomy and independence, trusting our employees to excel in their roles. As an Online Live Chat Specialist, you will have the opportunity to work independently while still being part of a supportive team environment that encourages collaboration and growth.

Deadline to Apply: July 6, 2024

Equal Opportunity Statement: Tesla is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.