Online Support Assistant

Job Description:

We are seeking a reliable and dedicated Online Support Assistant to join our team at American Family Insurance Group in Chicago, Illinois. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role.

Responsibilities: 1. Provide online support to customers via various communication channels such as email, chat, and social media. 2. Assist customers with inquiries, issues, and complaints in a timely and efficient manner. 3. Troubleshoot and resolve technical problems related to our online platforms and services. 4. Collaborate with other departments to ensure a seamless customer experience. 5. Maintain accurate records of interactions with customers and track issues to resolution. 6. Identify opportunities for improvement in our online support processes and escalate to management as needed. 7. Stay up-to-date on product knowledge and industry trends to better assist customers.

Requirements: 1. Strong leadership skills to take charge of customer interactions and provide guidance when needed. 2. Excellent problem-solving abilities to quickly identify issues and find solutions. 3. Ability to work independently and as part of a team in a fast-paced environment. 4. Proficiency in using online communication tools and platforms. 5. Strong communication skills, both written and verbal. 6. Detail-oriented with a focus on delivering high-quality customer service. 7. A positive attitude and willingness to learn and grow in the role.

Benefits: 1. Company transportation for work-related travel. 2. Travel opportunities for training and professional development. 3. Vision insurance coverage for eligible employees.

Working Environment: At American Family Insurance Group, we strive to cultivate a sense of ownership and responsibility at every level of the organization. Teamwork and collaboration are key components of our success, and we encourage all employees to contribute their unique skills and perspectives to achieve our goals.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: American Family Insurance Group is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these protected characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.