Online Support Associate

Job Description:

As an Online Support Associate at Tenet Healthcare in Philadelphia, Pennsylvania, you will play a key role in providing excellent customer service and support to our online users. You will be responsible for addressing inquiries, resolving technical issues, and providing guidance on using our online platforms effectively. This is a part-time position at the Associate Level, requiring at least 4 years of experience in a related field.

Responsibilities: 1. Respond promptly to user inquiries through various online channels such as chat, email, and social media. 2. Troubleshoot technical issues and provide solutions to users experiencing difficulties with our online platforms. 3. Guide users on how to navigate our online systems and maximize their experience. 4. Collaborate with cross-functional teams to address user feedback and make improvements to our online services. 5. Maintain accurate records of interactions with users and provide feedback to internal stakeholders.

Requirements: 1. Strong communication skills and the ability to empathize with users. 2. Proven experience in online customer support or a related field. 3. Proficiency in using online support tools and software. 4. Driven and reliable with a proactive approach to problem-solving. 5. Creative thinking and strong project management skills. 6. Bachelor's degree in a relevant field preferred.

Personality traits: Driven, Reliable Soft skills: Creativity, Project management

Benefits: - Employee discounts on healthcare services - Company transportation for shifts outside regular hours - Free food and refreshments during working hours

Working environment: Join a team that embraces a culture of innovation and encourages bold thinking. Challenge norms and contribute to the growth of our online support services.

Deadline to apply: June 12, 2024

Equal Opportunity Statement: Tenet Healthcare is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and encourage applicants with disabilities to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.