Online Support Officer

Job Description:

Edison International is currently seeking a passionate and adaptable Online Support Officer to join our team in San Diego, California. As an Associate Level Online Support Officer, you will be responsible for providing support and assistance to customers who utilize our online services. This is a part-time position, with the opportunity for growth within the company.

Responsibilities: - Respond to customer inquiries and troubleshoot technical issues related to our online platforms - Provide guidance and assistance in navigating our online tools and resources - Collaborate with the IT team to identify and resolve any system issues - Maintain accurate records of customer interactions and provide regular updates on progress - Assist in developing and implementing strategies to improve the online customer experience - Provide training and support to internal staff on how to use our online systems effectively - Stay up-to-date on industry trends and best practices in online customer support

Requirements: - Minimum of 4 years of experience in a similar role - Strong leadership and strategic planning skills - Excellent communication and interpersonal abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and other online support tools - Knowledge of customer relationship management systems is a plus - Bachelor's degree in IT, Business, or a related field is preferred

Benefits: - Company transportation provided for work-related travel - Paid overtime for any additional hours worked beyond normal schedule - Company equipment provided for use during working hours

Working Environment: At Edison International, we value curiosity and encourage questioning to fuel innovation and growth. Our team members are empowered to seek out new ideas and solutions to improve our services and processes.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Edison International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status under federal, state, or local laws. All qualified applicants will be considered for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.