Online Support Officer

As an Online Support Officer at Asbury Automotive Group, you will play a vital role in providing exceptional customer support through various online platforms. Located in Columbus, Ohio, this part-time entry-level position requires at least 1 year of relevant experience.

Responsibilities: - Respond promptly to customer inquiries via online chat, email, and social media platforms. - Assist customers in navigating the company website and online services. - Resolve customer complaints and issues in a professional and timely manner. - Collaborate with other team members to ensure consistent and high-quality customer support. - Monitor online reviews and feedback to address any concerns or negative feedback. - Keep accurate records of customer interactions and transactions. - Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements: - Independent and driven personality traits to thrive in a fast-paced online support environment. - Strong analytical skills to assess customer needs and provide effective solutions. - Ability to think innovatively to improve customer support processes. - Excellent communication skills, both written and verbal. - Proficiency in using online chat platforms, email systems, and social media. - Experience in customer service or a related field is preferred. - High school diploma or equivalent.

Benefits: - Free accommodation for out-of-town employees. - Joining bonus for new hires. - Vision insurance coverage for all employees.

Working Environment: At Asbury Automotive Group, we value autonomy and independence, trusting our employees to excel in their roles. Our online support team operates in a collaborative and supportive environment where innovation is encouraged.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Asbury Automotive Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.